These terms and conditions constitute a legally binding agreement between you, the player, and Incognito Casino, operated by EOD Code SRL under the parent company Simba N.V. By registering an account, depositing funds, or using any service on our platform, you confirm that you have read, understood, and accepted every provision set out below.
Incognito Casino reserves the right to amend these terms at any time. Continued use of the platform after any modification has been published constitutes your acceptance of the updated terms. We encourage all players to revisit this page periodically.
1. General Provisions
These terms apply to all interactions between the player and Incognito Casino, including account registration, use of gaming products, financial transactions, and participation in promotional offers. All supplementary rules, game-specific conditions, and bonus policies referenced within the platform form an integral part of this agreement.
Incognito Casino is operated by EOD Code SRL (Costa Rica) under the authority of Simba N.V., and is licensed by the Curaçao Gaming Control Board under licence number OGL/2024/1788/1030. The platform is intended for recreational entertainment purposes and must be used in accordance with applicable laws.
2. Eligibility
To register and maintain an account at Incognito Casino, you must be at least eighteen (18) years of age or have reached the minimum legal gambling age prescribed by the laws of your jurisdiction, whichever is higher. We carry out age verification checks and reserve the right to request proof of age at any stage.
Players residing in jurisdictions where online gambling is prohibited or where Incognito Casino does not hold the required authorisation are not permitted to create or use an account. It is your sole responsibility to determine whether accessing our platform is lawful in your location. Attempting to circumvent geographic restrictions through VPNs or proxy services constitutes a breach of these terms.
3. Account Registration and Security
Each player may hold only one active account at Incognito Casino. Creating multiple accounts — whether directly or through a third party — is strictly prohibited and may result in the immediate closure of all associated accounts, forfeiture of balances, and voiding of pending wagers.
You are responsible for maintaining the confidentiality of your login credentials. All activity conducted under your account is deemed to have been authorised by you. If you suspect unauthorised access, notify our support team immediately at [email protected]. Incognito Casino shall not be liable for losses arising from your failure to safeguard your account details.
All personal information provided during registration must be accurate, complete, and current. We may request identity verification documents at any time as part of our Know Your Customer (KYC) obligations.
4. Deposits
Incognito Casino supports a range of deposit methods including debit cards, e-wallets, bank transfers, and selected cryptocurrency options. The available methods may vary depending on your country of residence. Minimum and maximum deposit limits are displayed on the cashier page before you confirm any transaction.
Deposits are generally credited to your account promptly, though processing times depend on the payment provider and your financial institution. We do not charge deposit fees unless explicitly stated for a specific payment method. All funds deposited must originate from an account or instrument registered in your own name.
5. Withdrawals
Withdrawal requests are processed after the completion of any required KYC verification. Incognito Casino aims to process approved withdrawals within 24 to 72 hours, depending on the payment method selected. We reserve the right to set daily, weekly, and monthly withdrawal limits, which are published on the cashier page.
Large withdrawals may be processed in instalments over a reasonable period. All withdrawals must be directed to an account or payment instrument registered in your name. If we are unable to return funds via the original deposit method, we will offer a suitable alternative.
6. Bonuses and Promotions
Incognito Casino may offer bonuses, free spins, cashback, and other promotional incentives from time to time. Each promotion is governed by specific terms that are published alongside the offer, including wagering requirements, eligible games, maximum bet limits, and expiry periods.
Bonus funds and real-money funds are tracked separately. Wagering requirements must be fulfilled before bonus funds or associated winnings can be withdrawn. Abuse of promotional offers — including but not limited to creating multiple accounts, using irregular betting strategies designed solely to meet wagering requirements, or colluding with other players — may result in the forfeiture of bonus funds, voiding of winnings, and account closure.
Incognito Casino reserves the right to exclude individual players or groups of players from specific promotions at its discretion.
7. Responsible Gaming
We are committed to promoting responsible gambling. Incognito Casino provides a range of player-protection tools, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible from your account settings at any time.
If you believe that your gambling activity is becoming problematic, we encourage you to contact our support team or visit the responsible gaming page on our site for guidance and links to professional support organisations.
8. Intellectual Property
All content on the Incognito Casino platform — including text, graphics, logos, icons, images, audio, video, software, and code — is the property of Incognito Casino or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of our platform without prior written consent.
The Incognito Casino name, logo, and all related marks are trademarks of EOD Code SRL. Unauthorised use of any trademark displayed on the platform is strictly prohibited.
9. Limitation of Liability
Incognito Casino provides its services on an 'as is' and 'as available' basis. While we take all reasonable steps to ensure the platform operates correctly, we do not guarantee uninterrupted or error-free service. We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.
In the event of a system malfunction affecting game outcomes, Incognito Casino reserves the right to void affected bets and refund the original stakes. Our total aggregate liability to any player shall not exceed the amount deposited by that player during the twelve months preceding the claim.
10. Amendments and Governing Law
Incognito Casino reserves the right to modify, update, or replace any provision of these terms at any time. Material changes will be communicated via email or through a prominent notice on the platform. Your continued use of the platform following any amendment constitutes your acceptance of the revised terms.
These terms are governed by and construed in accordance with the laws of Curaçao. Any disputes arising from or in connection with these terms that cannot be resolved through our internal complaints procedure may be referred to an independent alternative dispute resolution body recognised by the Curaçao Gaming Control Board.
