At Incognito Casino, we believe that gambling should remain an enjoyable form of entertainment. We are committed to providing a safe environment where every player can make informed choices and stay in control of their activity. Our responsible gaming programme includes practical tools, clear information, and access to professional support.
If at any point you feel that gambling is no longer fun, we encourage you to use the tools described below or reach out to one of the independent organisations we partner with. Your well-being is always our priority.
Our Commitment to Responsible Gambling
Incognito Casino, operated by EOD Code SRL under licence OGL/2024/1788/1030 issued by the Curaçao Gaming Control Board, has embedded responsible gaming principles into every aspect of our operations. From the design of our platform to the training of our support staff, player protection is a core value rather than an afterthought.
We provide every player with free, easy-to-use tools to manage their gambling activity. These tools are available 24 hours a day from your account settings and can be activated without contacting support. We also train our customer support agents to recognise signs of problem gambling and to offer appropriate guidance.
Deposit Limits
We offer daily, weekly, and monthly deposit limits that you can set at any time from your account dashboard. Once a limit is in place, you will not be able to deposit more than the specified amount within the chosen period. This gives you clear control over your spending.
Reducing a deposit limit takes effect immediately. Increasing a limit, however, requires a cooling-off period of at least 24 hours to ensure the decision is considered rather than impulsive. You can also set loss limits and wager limits using the same interface.
Self-Exclusion
If you feel that you need a longer break from gambling, our self-exclusion feature allows you to block access to your account for a defined period — typically ranging from six months to five years, or permanently. During the exclusion period, you will not be able to log in, deposit, or place any wagers.
To activate self-exclusion, visit the responsible gaming section in your account settings or contact our support team at [email protected]. Once the exclusion is in place, it cannot be reversed until the chosen period has expired. We will also remove you from all marketing communications during this time.
Reality Checks and Session Reminders
It is easy to lose track of time when playing online. Our reality check feature sends you a notification at regular intervals — for example, every 30 or 60 minutes — showing how long you have been playing and a summary of your net wins or losses during the session.
When a reality check notification appears, you can choose to continue playing or end your session. We recommend setting a session time limit before you begin playing so that gambling remains a balanced part of your leisure time.
External Support Resources
If you or someone you know is struggling with problem gambling, professional help is available free of charge from several independent organisations. We strongly recommend the following resources:
GamCare — Provides information, advice, and free counselling for problem gamblers in the United Kingdom. Visit gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133.
BeGambleAware — Offers guidance and support tools to help players stay in control. Visit begambleaware.org for self-assessment tests, practical tips, and access to free treatment.
Gambling Therapy — An international service providing online support, forums, and a live chat helpline for people affected by problem gambling. Visit gamblingtherapy.org to access resources in multiple languages.
Prevention of Underage Gambling
Incognito Casino strictly prohibits anyone under the age of eighteen (18) from creating an account or participating in any gambling activity on our platform. We carry out age verification during the registration and KYC process, and we reserve the right to request proof of age at any time.
We recommend that parents and guardians use internet filtering software to prevent minors from accessing gambling sites. Tools such as Net Nanny, Cybersitter, and built-in parental controls on modern operating systems can help restrict access. If we discover that an underage individual has gained access to the platform, we will immediately close the account and return any deposited funds to the original payment method.
