Incognito Casino, operated by EOD Code SRL (Costa Rica) under the parent company Simba N.V., is committed to protecting and respecting your privacy. This policy explains what personal data we collect, why we collect it, how we use and store it, and what rights you have in relation to your information.
By using the Incognito Casino platform, you acknowledge that you have read and understood this privacy policy. If you do not agree with any part of this policy, you should discontinue use of our services immediately.
1. Data Controller
The data controller for all personal information collected through the Incognito Casino platform is EOD Code SRL, operating under the authority of Simba N.V. and licensed by the Curaçao Gaming Control Board (licence OGL/2024/1788/1030). For any data protection enquiries, you may contact us at [email protected].
2. Personal Data We Collect
We collect personal data that you provide directly when registering an account, making transactions, or contacting support. This includes your full name, date of birth, email address, residential address, telephone number, and payment details (such as card numbers or e-wallet identifiers).
We also collect data automatically when you interact with the platform, including your IP address, device type and operating system, browser type and version, pages visited, session duration, referral source, and clickstream data. Where cookies or similar technologies are used, further detail is provided in our cookie policy.
3. Purposes of Processing
We process your personal data for the following purposes: account creation and management; identity and age verification (KYC); processing deposits and withdrawals; delivering customer support; preventing fraud, money laundering, and other illegal activity; personalising your gaming experience; sending transactional communications (such as withdrawal confirmations); and, where you have opted in, sending marketing communications about promotions and offers.
We may also process your data for analytical and statistical purposes to improve our platform, and to comply with legal and regulatory obligations imposed by the Curaçao Gaming Control Board or other competent authorities.
4. Legal Basis for Processing
We rely on the following legal bases for processing your personal data: (a) performance of the contract between you and Incognito Casino when you register and use our services; (b) compliance with legal obligations, including anti-money laundering regulations and licensing requirements; (c) our legitimate interests in operating a secure, fraud-free platform and improving our services, provided these interests do not override your fundamental rights; and (d) your consent, where applicable, for marketing communications and non-essential cookies.
You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Data Retention
We retain your personal data for as long as your account is active and for a minimum period thereafter as required by our licensing conditions and applicable law. Typically, account data and transaction records are retained for at least five years following account closure to comply with anti-money laundering regulations.
Data processed for marketing purposes is retained until you withdraw consent or unsubscribe. Automatically collected technical data (such as server logs) is generally retained for up to twelve months unless a longer period is required for security investigations.
6. Sharing Your Data
We may share your personal data with trusted third parties in the following circumstances: payment processors and financial institutions for the purpose of executing transactions; identity verification and KYC service providers; game providers who deliver content on our platform; regulatory authorities, law enforcement, or courts when required by law or legal process; and professional advisers such as auditors and legal counsel.
All third-party recipients are contractually obligated to handle your data securely and only for the purposes specified. We do not sell or rent your personal data to any third party for their own marketing purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to: access a copy of the personal data we hold about you; rectify inaccurate or incomplete data; request erasure of your data (subject to legal retention obligations); restrict or object to certain types of processing; receive your data in a structured, machine-readable format (data portability); and lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within 30 days. We may ask you to verify your identity before processing the request.
8. Cookies and Tracking Technologies
Incognito Casino uses cookies and similar technologies to ensure the platform functions correctly, to analyse usage patterns, and to personalise your experience. Essential cookies are required for the operation of the site and cannot be disabled. Non-essential cookies, including analytics and marketing cookies, are set only with your consent.
For a full description of the cookies we use, their purposes, and how to manage your preferences, please refer to our dedicated cookie policy.
9. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy or the way we handle your personal data, please contact us at [email protected]. We take all privacy enquiries seriously and will work to address your concern promptly and thoroughly.
